Tuesday - Oct 17, 2017

13 Good Reasons You Need A Telephone and Receptionist Service


Are you building a company, managing a company, or working with a group of dynamic business leaders? If you answered yes to these questions, then your company most certainly needs you. Do you know what happens when you spend your time managing call centres, phone calls, and a sales staff? You lose sight of your company’s overarching vision. Accordingly, you lose money, productivity, and revenue, as well. Below, you will find 13 good reasons to invest in a telephone and receptionist service, such as Netcall Solutions.

#1 You Can Focus On Building Your Company and Profits

Many company leaders lose sight of their business framework. Their company mission becomes enveloped in the entangling world of a busy, noisy, boisterous call centre. Accordingly, they spend so much time training receptionists and call centre employees that they forget about the importance of having a business plan. When you start a business, you craft a plan to boost revenue and produce strategies that set you ahead of your industry. You can allocate more attention to being a corporate competitor when you hire the right telephone and receptionist service to handle your calls for you.

#2 You Never Have to Miss a Sales Call

You need the right company to handle your sales calls and appointments. Be frank. Your receptionist cannot hover over his/her desk 24 hours per day. Furthermore, your call centre employees cannot possibly accommodate every call you have without fail, nor can they work incessantly throughout the day. This leaves you vulnerable to missed calls, and ultimately, less revenue. Luckily, a receptionist of telephone answering service can handle your sales calls and boost your profits.

#3 You Can Save Money on Receptionists and Call Centre Employees

The process of hiring receptionists and sales representatives is far too labourious to bear. In addition to screening potential employees, interviewing them, and training them, you have to manage them and ensure that they produce results. In other words, hiring new people is expensive, especially when your call volume is particularly low. Avoid the dread of hiring expensive employees, and delegate your calling and receptionist needs to the right service.

#4 You Can Increase Productivity during the Day

Managing a receptionist or call centre can detract from your company’s productivity. You must manage all facets of your company to ensure it has a smooth, operational framework. This is virtually impossible if you invest all of your attention and resources in handling calls. If you leave these obligations to a telephone and receptionist service, you can focus on smoothing and expediting other areas of your business flow.

#5 You Can Make Money When You Are Not Working

Suppose you have a traditional business set-up. You have opening and closing hours, along with a receptionist and call representatives with limited work hours. So, what happens when your business doors close? You stop making phone sales, and therefore, money. This is just one of many reasons you should invest in a quality telephone and receptionist service. It alleviates the burden of losing sales when your business is closed.

#6 You Can Forge Long Term Business Relationships

If you hire an inexperienced, nervous and ill-prepared receptionist or call representative, you will lose more than a sale. You will lose a potential, long term, recurring business relationship that could guarantee more sales and referrals down the line. If you leave these duties to the right phone service, you will make more money and have a better impression on your customers.

#7 You Can Skip the Stress of Hiring People

The hiring process alone is costly. Why would you expend your time hiring expensive employees when you can pay for answered calls as you go, with a seasoned, professional calling team? Hiring requires extensive screening, interviewing and training. You can bypass all of these stressful duties by using the right service.

#8 You Can Expand Your Company without Hiring New Employees

What if you could create the illusion of greatness, of a larger, more limitless company? With this type of service, you absolutely can. Even without a large call staff, you can accomplish what a large company is uniquely capable of. Handle large call volumes and demands, and create the illusion of a large company.

#9 You Can Pay As You Go

Investing in employees is sometimes a gamble. When you hire a receptionist or a call centre operator, you may or may not receive a high call volume. For this reason, it may be logical to simply pay for incoming calls as you go. With this type of call handling service, you never have to worry about paying employees on days when there are virtually no sales, inquiries, or appointments.

#10 You Can Relax

What would it feel like to accomplish more with less effort? That is, you focus your energies and your attentions on what truly matters during the day. Centralise your focus on building your company, rather than answering calls. This will give you more free time to relax in the long run.

#11 You Can Increase Sales

If you delegate your telephone answering and receptionist duties to a superior team, you will sell more, and receive more recurring inquiries and sales.

#12 You Can Spend Less Time Micromanaging, More Time Producing

Honestly, how much time do you allocate to micromanaging others? What if you could stop micromanaging sales and call representatives, and focus on creating marketing strategies, allocating your budget, developing sales strategies, designing new products, and competing in the business market? Allow a receptionist and call handling service to complete your telephone duties for you.

#13 Personalised Efforts Make a Difference

Perhaps you have a few underlying fears about investing in a call handling and receptionist service. Maybe you fear the possibility of generalised strategies that do not conceptualise your company’s vision. With the right service, however, you can ensure that your calls are answered in a way that is personalised to your company image.