Top 7 Telecommunication Softwares For Small Businesses


Businesses should be well equipped with software and communication devices that help the smooth running .Small businesses are not exceptional. Small businesses are generally those with staff less than one hundred in number.

Some of the telecommunication software they use in their running is discussed below at length.

Pipe Drive:

It is a sales management tool for small teams with big goals and ambitions. It visualizes one’s sale pipeline and helps to make sure important activities and conversations will not get dropped. Salespeople really like it because it’s easy to use and intuitive. Managers like it because they don’t need to nag their team to use their CRM and its great at sales forecasting. It also supports integrations with other software such as Google Apps.


It is a simple CRM application that supplies sales teams with location based customer data, including weather conditions.  Supports team collaboration through activity invitations and targeted notifications, as well as team goal projects and reports. It integrates with a variety of third party software such as Zen desk, Wufoo and GoogleApps.

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Vtiger CRM (customer relationship management software):

This application is just a CRM system, with inventory management, project tracking and additional customer management features, this solution can be well utilized by sales, marketing and support departments.

Support Center Plus:

It is a CRM with specific focus on customer interaction (service) management. It helps you track and resolve customer issues quickly, hence enhancing delivery of superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales force automation, support center plus offers an integrated customer interaction management (customer support desk) that is, account and contact management, SLA management, customer self-service and more.

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Outbound sales (cold calling) CRM made easy- tailored to freelancers and small teams doing B2B cold calling- providing a superior workflow, combining a clean and comprehensible call log with easy access for updating the leads. Intelligent queuing lets multiple agents work on the same lists. This software is really easy to set up. In minutes, you will be closing deals.

Pay Panther:

This is web based software that combines CRM, time tracking, invoicing and project management all in one. With an easy to use interface and our panther fast support, Pay Panther will help you organize phone systems for small business keep track of your clients, and help you get paid on time. This software is deeply integrated with PayPal, stripe, Authorize net, Gmail and more. For this software, a thirty day free trial is given. That is no credit card required in this. Training about this software is available in documentation, web liners, live online and in person.

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UCA Console:

Which Control all incoming calls into the hand of single user without need for a full switchboard deskset. Ideal for small business receptions and home based worker. The Micollab client console is a licensed addition to the main UCA application software and easy accessible by user interface. The main features of this software is answer to incoming calls, place call on hold, call transfer, setup a conference, direct call to voice mail and end the call, all available on single click icons or function keys.

The above examples are just few and they are a representation of the many telecommunication devices used on small businesses.

Author Bio:

Jerry Bedard is the Chief Executive Officer at BCommunications, provides mitel phone system, voice and data networks solution in Los Angeles, CA.

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